Policies & Information
Theranest is a software that Whitney and Melody use to manage electronic health record and to confidentially communicate with clients. HIPAA-compliant communication can be guaranteed through use of Hushmail email with secure encryption and through the client portal.
Once established as a client, it is expected that all communication take place through the client portal. Clients are expected to set up a client portal user and password in order to communicate with therapist and schedule/cancel/reschedule appointments.
At this time, any therapist at Whitney Smith Christian Counseling & Consulting, PLLC chooses not enter into a counseling relationship with any client seeking court-related services.
Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure with regard to many matters which may be of confidential nature, it is agreed that should there be legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.) neither you (client) nor your attorney, nor anyone else acting on your behalf will call on Whitney or Melody to testify in court or at any other proceeding, nor will a disclosure of the counseling/psychotherapy records be requested unless otherwise agreed upon in writing. If the above can not be agreed upon, Whitney Smith Christian Counseling & Consulting, PLLC will refer services to a provider that can best meet this need.
Should you choose to violate the above agreement, the counseling relationship will immediately terminate and a referral will be offered.
Minors & Parents
Professional counseling services will not be rendered until the above is provided.